Acceptable Use Policy

What this is for

We sell temporary access to phone numbers and email addresses so people can receive verification messages. In this policy, "our numbers" includes the email addresses we provide. There are good reasons to want that: keeping a personal number off a marketing list, testing software you are building, registering for a service in a country where you have no SIM, or simply not handing your real number to a company you do not trust.

There are also bad reasons, and this policy is about those. It is not a formality. We act on it.

What you must not do

Fraud and deception. You must not use our numbers to obtain money, goods, credit or services by deception, to launder money, or to take part in any scheme intended to defraud a person or a business.

Impersonation, phishing and account takeover. You must not use our numbers to pretend to be someone else, whether a real person, a business or an official body, to create accounts in another person's name, to phish for anyone's details, or to take over an account that is not yours.

Scams. You must not use our numbers in any scam, including romance, investment, job and delivery scams, or to contact people under false pretences.

Getting around a restriction. You must not use our numbers to bypass a suspension, ban, block or limit that a platform has placed on you in order to abuse it, or to create accounts on a service that has told you not to.

Payment abuse. You must not pay with a stolen card or account, with someone else's bank account without their permission, or to move money for anyone else. A chargeback, or a disputed or reversed transfer, is treated as abuse (section 10 of the Terms).

Harming a person. You must not use our numbers to harass, stalk, threaten, intimidate or abuse anyone, or to help someone else do so. You must not use them in connection with the exploitation or endangerment of children, in any form.

Bulk abuse. You must not use our numbers to create accounts at scale for spam, for manipulation of reviews, ratings, votes or engagement metrics, or for the operation of bot networks.

Illegality. You must not use the service for anything illegal under Nigerian law, or under the law where you are, or to obtain access to goods or services that are illegal there.

Reselling. You must not resell or redistribute access to our numbers without a written agreement with us.

Attacking the service. You must not attempt to bypass our rate limits, probe for vulnerabilities without permission, or interfere with the service for other customers.

Reporting a vulnerability

If you find a security problem, tell us on WhatsApp at +2349160930294 before disclosing it publicly. We will not pursue you for a good faith report that does not access other customers' data.

Reporting abuse

If one of our numbers or email addresses has been used against you or your platform, contact us at [email protected] with the number or address and the approximate time. We keep account, order and payment records, which identify the account, and we will act. We keep the numbers and addresses themselves only for the periods in our Privacy Policy.

Who you are

We record the name on the bank account that funds your wallet, its bank and the last four characters of its account number, and we may ask you for further proof of identity. We keep these records for the period in our Privacy Policy.

What happens if you breach this

Depending on what happened, one or more of the following, where we reasonably suspect fraud or abuse:

• Suspension of your account while we look into it, and a request for proof of identity.
• Refusal or reversal of service.
• Closure of your account, with its balance withheld or forfeited, under section 9 of the Terms.
• Disclosure of our records to law enforcement and regulators, on a lawful request, where we are required to, or where there is a serious risk to a person.

You are responsible for how you use our numbers. We are not responsible for what another platform decides about an account you created.

We do not give warnings for fraud, for impersonation, or for anything involving harm to a person.

What we will and will not tell you

If we suspend or close your account we will tell you that we have, and broadly why. We may not tell you the specifics. Doing so can help someone work out how to avoid detection next time, and we may also be legally constrained.

A note on judgement

We are aware that some of the above overlaps with ordinary, legitimate use. Someone registering a second account on a marketplace is not usually committing fraud. Someone using a virtual number because they do not want to give a company their real one is doing exactly what the service is for.

We look at what was actually done and who was actually harmed. A platform's terms of service being broken is a matter between you and that platform. A person being defrauded or harassed is a matter for us.